Following is the procedure for obtaining support:
1. If something needs fixing such as:
Contact OIT Helpdesk.
Phone: 974-9900
Online help request form: http://remedy.utk.edu/contact
If OIT is unable to help you solve your problem by phone, REMEDY will refer it to TIS support staff.
2. You may contact TIS directly for all other issues such as:
Contact TIS Support:
Phone: 974-8790
Online help request form: http://bus.utk.edu/tis_cust_survey/TISWorkRequest.asp
For More information you may go to:
OIT Help Desk: http://oit.utk.edu/helpdesk/
OIT Help Desk Knowledge Base: http://oit.utk.edu/helpdesk/kb/