Staff Support Page
Staff are provided hardware and software personal computer support. Windows 2000 and XP are supported in addition to Microsoft Office 2000, XP, and 2003. The staff of TIS also supports the use of web application development using Dreamweaver, Front Page and Lotus Notes software. Multimedia classrooms and PC labs are managed and supported as well as virtual classrooms based on technology from Centra. TIS supports the configuration, ordering, and installation of hardware and software, facilitating the management of technical equipment. These technical support services take advantage of the infrastructure maintained by TIS for the College of Business administrationby the Office of Information Technology and by Distance Education.
How to Get Help
TIS started uses REMEDY, a trouble ticket system managed by OIT. Tasks submitted to REMEDY by CBA faculty or staff are forwarded to TIS for support when not completed by the OIT help desk. The following links will assist you in getting the support you need.
Click here for hardware or software support.
Click here to access the Innovative Technology Center website
Click here for the computer store.
Click herefor a campus computer survival guide.
Click here for the OIT's "Are you new?" web page.
Click here for training information.
Click here for computer based- training.
Click here for wireless networking.
Click here for networking in the dorm.