Staff Support Page
TIS Support
Staff are provided hardware and software personal computer support. Windows 2000 and XP are supported in addition to Microsoft Office 2000, XP, and 2003. The staff of TIS also support the use of web application development using Dreamweaver, Front Page and Lotus Notes software. Multi-media classrooms and PC labs are managed and supported as are virtual classrooms based on technology from Centra. TIS supports the configuration, ordering and installation of hardware and software and facilitates the mangement of technical equipment. These technical support services take advantage of the infrastructure maintained by TIS for the College of Business, by the Office of Information Technology and by Distance Education.
How to get help
Effective 9/17/2007 TIS will use REMEDY, a trouble ticket system managed by OIT. Tasks submitted to REMEDY by CBA faculty or staff will be forwarded to TIS for support when not completed by OIT help desk. The following links will assist you in getting the support you need.
Support Resources
Click here for hardware or software support.
Click here to access the Innovative Technology Center Web Site
Click here for computer store.
Click here for the OIT's "Are you new" web page.
Click here for training information.
Click here for computer based training.
Click here for dial-in networking.
Click here for wireless networking.
Click here for networking in the dorm.
Click here to download and install the compatibility pack to read Office 2007 files.